![]() By 2022 the global revenue of the online food delivery market was forecast to exceed 343 billion U.S. In recent years, the QSR industry has moved increasingly online. Taco Bell topped the list when it came to the fastest drive-thru times in U.S. However, Chick-fil-A had the longest drive-thru times when compared to other companies such as Dunkin', Carl’s Jr./Hardee’s, and KFC. Chick-fil-A was also awarded the highest level of drive-thru order accuracy in U.S. Meanwhile, chicken restaurant Chick-fil-A was the highest-rated QSR with a score of 83. McDonald's received a score of 70 which meant that customer satisfaction was eight points below the industry average. was 78 out of 100, having remained constant over the previous year. In 2021, the average ACSI score for quick service restaurants in the U.S. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States. The American Consumer Satisfaction Index (ASCI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. alone.Īre fast food restaurants popular with U.S. quick service restaurant market, sandwich chain Subway came out on top in a ranking of the biggest QSR chains by number of units with over 22 thousand establishments in the U.S. Although burger restaurants such as McDonald’s are more commonly associated with the U.S. dollars, McDonald’s was also the leader in a list of the most valuable fast food brands in the world in 2021, followed by brands such as Domino's Pizza, Subway and, Yum! Brands (parent company of Taco Bell, KFC & Pizza Hut). With a brand value of over 154 billion U.S. Meanwhile, coffeehouse chain Starbucks followed not-so-close behind in second place. fast food chains by sales, McDonald's accounted for the highest sales. QSR brands continue to dominate the industry. fast food landscape has been inundated by new concepts over the past decade, the older, well-established U.S. Consumer spending in the sector fell in 2020 as a result of the coronavirus (COVID-19) pandemic. The total consumer spending in the QSR sector in the United States was 304.8 billion in 2021, up from the previous year’s total of 272 billion. states with the most QSRs found that California accounted for the highest number with almost 31.5 thousand units, while the least populous state, Wyoming, accounted for the least. In the U.S., all states are home to fast food restaurants. and dominate a large portion of the market. Many of the biggest global QSR brands originated in the U.S. The quick service restaurant industry in the United States is one of the most well-established in the world. They are more commonly referred to as fast food restaurants outside of the industry. A quick service restaurant (QSR), or limited service restaurant (LSR) is an establishment that serves meals at a lower price point and typically provides fast service, a limited menu, and limited table service.
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